What are the shipping and return costs in Berlin?
Shipping fees are 30 SAR. Berlin | ™️berllin offers free delivery in Saudi Arabia for orders over 649 SAR.
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Why is there a delivery delay?
While we strive to deliver your orders as quickly as possible, sometimes, due to a high volume of orders, we are unable to ship your order on time. In these cases, you will be notified via email of the estimated delay.
If you are experiencing a delay with your order and need assistance or an update, you can contact us, and we will provide you with an update within 24 hours.
Can I view my order history?
To take advantage of the benefits and services of creating an account with Berlin | ™️berllin, you can track your orders and review past purchases at any time from the "My Orders" section of your account.
What is partial delivery?
We often source your favorite products from different manufacturers. To ensure your order arrives as quickly as possible, we sometimes need to split it into two or more shipments. In these cases, we will inform you that your order will arrive in multiple shipments before you make your payment.
You can track these shipments separately in the "My Orders" section of your account. If you haven't created an account (guest account), you can review your order here by entering your order number and email address.
How can I change the delivery address for my order?
If you have received an email or SMS confirming that your order has already been shipped, we cannot change the address. Therefore, if you need to change your delivery address, please contact us immediately, and our customer service team will update and provide the information upon your request.
What are the delivery times?
Berlin™ offers free delivery in Saudi Arabia for orders over 899. Delivery within 72 hours to Jeddah and 3-5 days to other cities and regions in the Kingdom.
To bring you the latest fashion trends, we source products from various locations. Therefore, delivery times for our available items may range from 3 to 7 days. You can review the estimated delivery time for each product when adding it to your shopping cart, as well as before checkout.
We often source your favorite products from different manufacturers. To ensure your orders arrive as quickly as possible, we sometimes need to split your order into two or more shipments. In these cases, we will inform you that your order will arrive in multiple partial shipments before you make your payment.
You can track these shipments separately through the "My Orders" section of your account. If you haven't created an account (guest account details), you can review your order here by entering your order number and email address or SMS verification code.
What happens if my order is incorrectly processed or incomplete?
If your order is complete but some items are missing, or you receive damaged products, please contact us, and we will resolve the issue within 48 hours.
Can I place an order from another country?
Currently, we offer shipping to the UAE, Saudi Arabia, and other Gulf countries.
