Site Terms
Welcome to our website, www.berlin.com. We strive to provide our customers with an easy and convenient shopping experience, and we hope you enjoy everything our site offers.
The website www.berlin.com, traded as Berlin, is owned by Al-Manakh Al-Mumayaza Trading Company, a single-person company (the "Site"), in the Kingdom of Saudi Arabia.
Please read these Terms and any other Terms of Use posted on the Site as they collectively constitute the Site Terms, which govern your use of the Site and the services it offers (including the Site's call center and mobile application). We may change these Site Terms from time to time without notice by posting the updated Terms on the Site, so please check for updates regularly. By placing an order through our Site, you agree to the most recent version of the Site Terms. If any change in the law requires us to change our Site Terms after you have placed an order—but before it is executed—we are obligated to apply that change to your order. In all other cases, the version published at the time of your order will apply. If you do not agree to be bound by the site's terms and conditions, you should not use it.
Eligibility
We aim to make the site and its associated services accessible to as many users as possible. However, we require that you be at least 18 years of age and legally capable of: (i) paying using one of our accepted payment methods; (ii) agreeing to these terms and conditions; and (iii) placing orders on the site. Furthermore, orders placed on the Saudi Arabian site must contain addresses within Saudi Arabia only, not outside of it. Please refer to the Delivery section below. The site is for your personal use or for gifting purposes only and is not permitted for commercial use. We reserve the right to refuse orders that we suspect are for commercial use.
Registration
To benefit from the features and services of this site, you can either use the site and register as a guest or create an account and register your details with us.
To benefit from the features and services of this website, you can either use the website (or the call center) and register as a guest or create an account and register your details with us. By placing an order, even as a guest, you agree to participate in future promotions and offers from www.berlin.com. You can update your details by contacting us or by updating them in your personal account on the website. Please keep your account details and password confidential. Our customer service representatives will never ask you for your password.
We are committed to complying with our Privacy Policy, but we are not responsible for any losses incurred by any customer due to the misuse of this data.
Please notify us as soon as possible if you believe your personal account on our website has been compromised. By placing an order on the website, you agree to meet the eligibility criteria outlined above and confirm that the information you provide is your own and accurate in all respects. Businesses are not eligible to register with us.
Orders
When you place an order with us, you agree to purchase the products listed in your order at the stated price, including any applicable shipping, taxes, and customs duties, subject to your right to cancel or return products.
Orders are subject to our acceptance, which we may determine at our sole discretion for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, shipping restrictions, and stock availability. Products ordered will not be reserved from available stock until the order is confirmed. Our website (or call center) may display information regarding product availability, which can be used to estimate the likelihood of a product being available immediately after an order is placed. Unfortunately, we cannot guarantee that any product listed as available will be immediately available, as stock levels can fluctuate significantly throughout the day. In rare cases, a product may be available at the time you place your order, but by the time it is fulfilled, the available stock may have sold out. If this occurs, you will be notified.
You will be notified of our receipt of your order via email. However, order confirmation will only be complete upon receiving an email from us confirming the shipment of your product(s). No other party has the authority to confirm acceptance of your order.
Free Gifts
You can add gift cards and messages to your order free of charge by selecting this service on the final order page on our website.
Prices
Prices displayed on the website are in Saudi Riyals (SAR), excluding any services you may choose to include with your purchase, delivery charges, taxes, or customs duties that may apply. Any such additional costs will be displayed before the final checkout steps.
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When you pay for your order using a payment card in a currency other than Saudi Riyals, the amount will be converted to according to the exchange rate applied by your card issuer at the time of payment.
Delivery charges, taxes, and customs duties (if applicable) will be determined based on the delivery destination, the products and services selected, and the delivery method. Please refer to the Delivery section for more details about delivery options.
Although we make every effort to ensure the accuracy of the prices displayed on our website and in our communications, errors may still occur. If an error does occur and your order:
has already been processed, then we may
